Knowledge Base/Offers and FAQs

What you sell, and who it's for

Your services, programmes and courses are the reason someone might want to work with you.

This is where you explain what you offer, who it's designed for and what someone can expect.

You'll also add the questions your customers regularly ask before deciding whether to buy, book or sign up.

You already know most of these answers. We're just bringing them together in a way StructuredAF can use.

Start with what you actually sell

You don't need a huge catalogue of offers.

If you have one main coaching programme, that's absolutely fine. If you offer consulting, courses and several different services, you can describe those separately.

The important thing is that everything you include is current, accurate and available to your customers. There's no advantage in adding everything you've ever sold just to make your profile look fuller.

One clearly described, current offer is worth more than a cupboard full of abandoned lead magnets.

Your current freebie counts too. A free guide, checklist, masterclass or challenge you're actively promoting is worth adding as an offer. Just tick the free option in the price field.

Start with your main offer. Add the others when they help explain how someone can work with you.

Part one

Adding your offers

In StructuredAF, an offer is anything someone can buy from you or sign up for. That could be a one-to-one coaching package, consulting service, group programme, online course, membership, digital download or free resource.

You only need three things to save an offer: the website it belongs to, its type and its name. But it's worth completing the other fields wherever you have useful information to add.

Name
Use the name customers see on your website.
Type
Choose the category that best describes what someone receives.
Description
Explain what the offer is, who it's for, how it works and what's included. There's a character limit, covered below.
Price
Add a single price and currency if you publish one. There's also an option for free offers.
Availability
Show whether the offer is currently available to buy or join.
Landing page
The page where someone can learn more, enquire or buy. This doesn't have to be on your main website.
Image
If you have an image for the offer, add a public link to it. Building Your Profile explains how to find the right link.

Use the name your customers recognise

If your programme is called Momentum, call it Momentum here too. You don't need to rename it “Business Growth and Transformation Programme for Consultants” just to make it sound more descriptive. That's what the description field is for.

Name
Momentum
Description
“A 12-week group programme for independent consultants building their first productised service. Includes fortnightly workshops, individual feedback and practical help with positioning, pricing and selling.”

Now someone can understand both what the programme is called and what it actually does.

Choose the right offer type

Think about what your customer is buying, rather than what you imagine an AI system might prefer.

  • A structured course with lessons or a curriculum is a course.
  • Ongoing access to resources and a community is a membership.
  • One-to-one professional support might be coaching or consulting.

If two categories seem suitable, choose the one your customers would naturally use to describe it.

Writing your offer description

200

Only the first 200 characters of your description are included in the published profile.

Your full description is saved in your account, but the published version uses the first 200 characters. So get to the useful information quickly.

Explain what it is, who it's for, how it works and what's included.

Too vague
“A transformational programme giving ambitious entrepreneurs everything they need to reach the next level.”
Much clearer
“A six-week online programme for freelance designers moving from hourly rates to fixed-price packages. Weekly group workshops, pricing templates and feedback on one package you're building.”

The second version gives someone a much better idea of whether the programme might suit them. You don't need to hit a particular word count. Explain it clearly and stop.

A word about results. It's fine to describe what your programme is designed to help someone achieve. Just be careful not to turn intended outcomes into guaranteed results.

If you mention client numbers, revenue figures or other statistics, make sure they're accurate and you can substantiate them.

If a statistic came into being while you were writing the description, it isn't a statistic. It's fan fiction.

Pricing and availability

If you publish a price, add it here and make sure it matches the price on your sales page. StructuredAF accepts a single figure rather than a range. If your prices vary depending on the work involved, you can explain that in the description.

And if you don't publish prices, leave the field blank. There's no need to invent a starting price just to fill the space.

Keep availability up to date, too.

  • Closed for now? If your programme only opens for enrolment twice a year, or a service is temporarily paused, keep it in your profile and mark it as unavailable.
  • Stopped selling it altogether? Remove it, so it isn't presented as something people can still buy.

An honestly unavailable offer is better than sending someone to a checkout page that died during a previous government.

Part two

Answering the questions people ask

Think about the questions you answer in sales calls, enquiry emails, DMs or conversations with potential clients. The ones you've answered so often you could probably type them in your sleep.

Those are exactly the questions worth including.

You don't need to create an enormous FAQ section or invent questions nobody has ever asked. Start with the things people genuinely want to know before deciding whether your service is right for them.

What sort of questions should you include?

Who it's for
Is this suitable for beginners? Do I need previous experience? Who is this programme designed for? Who wouldn't be a good fit?
How it works
What happens after I book? Are sessions online or in person? How long does the programme last? Is the work one-to-one or in a group?
The practical details
What's included? Are payment plans available? Can I reschedule a session? Will I have access to recordings or materials?
What to expect
Is support available between sessions? What isn't included? What happens if I can't attend live? What kind of results is the programme designed to support?

These are examples, not a checklist. Choose the questions that make sense for your actual business.

Writing useful answers

The simplest approach is usually the best. Answer the question first. Then add any detail someone needs to understand it. You don't need three paragraphs when one sentence will do.

Too vague
“Programme length varies depending on your circumstances.”
Much clearer
“It runs for 12 weeks. Group sessions are fortnightly, with individual feedback in between. You keep access to the materials once the live programme finishes.”

The second answer actually tells someone what they need to know. That's the whole trick.

For questions about results, explain what your work is designed to support and what might affect the outcome. Avoid promising particular revenue figures, client numbers or timescales unless those guarantees genuinely form part of your offer and you're prepared to stand behind them.

Can you reuse FAQs from your website?

Absolutely. In fact, that's a sensible place to start. If you've already answered common questions on your sales pages, you don't need to write everything again. Just check that the answers are still accurate.

Ideally, the information in StructuredAF should agree with what someone finds when they visit your website. If you improve an answer in your AI Profile, it's worth checking whether your website needs the same update.

The wording doesn't have to be identical. The facts should be.

Before you generate your AI Profile

Take a few minutes to read through what you've added. Check that:

  • Every offer is something you currently sell or make available
  • Anything closed for now is marked as unavailable
  • Anything you've stopped offering altogether has been removed
  • Names and descriptions agree with your website
  • Prices are accurate
  • Links go to the correct, working pages
  • Images open without requiring a login
  • Intended outcomes aren't presented as guarantees
  • FAQ answers agree with your terms and policies

Your AI Profile should describe the business you're running today.

Not an archaeological record of everything you've sold since Mailchimp still had a monkey.

What happens next?

Once you've added your business details, professional profile, offers and FAQs, you're ready to generate your AI Profile. Open Add to Site in your dashboard and click Generate.

StructuredAF brings the information together and gets it ready for your website. Then you'll connect it to your website using the installation method for your platform.

And don't worry: you can come back and make changes whenever your business evolves. Just remember to click Generate again after updating an offer or FAQ, so the published information stays current.

Ready to finish your AI Profile?

Start with your main offer, add the others that matter, and answer the questions your customers already ask.

Open your dashboard →